FAQs

Can I send candles as a gift?

Definitely! You are also able to add a personalized gift message in your cart before you check out.

How long do your candles burn?

Since our candles are made with 100% soy wax, then tend to burn much slower than the average candle. Our 3.5oz. candles burn 20-25 hours, our 7oz. candles burn 45-50 hours and our 12oz. candles will burn 75+ hours.

What do you use to make your candles?

At Tule Fog we strive to create the best products possible using the highest quality ingredients. All of our products are crafted with domestically-grown, 100% soy wax, phthalate-free fragrance oils, essential oils when available and cotton wicks. Our products are hand mixed, hand poured, hand labeled, hand packaged...you get the idea. We care a lot.

How long will it take for my order to arrive?

Orders are processed and shipped within 1-3 business days from our location in Oakland, CA. Once shipped, domestic orders can take 1-3 business days with USPS Priority Mail or can be delivered overnight with USPS Priority Mail Express. For our international customers, orders can take 7-21 business days with USPS First Class Package International, 6-10 business days with USPS Priority Mail International, and 3-5 business days with USPS Priority Mail Express International.

*Please note, fulfillment and shipping times may vary during busy seasons. 

Am I able to return products?

You may return or exchange most new, unused and unopened items within fourteen (14) days from purchase. If you are unsatisfied with your purchase or your purchase was damaged during shipping, please let us know and we will do our best to rectify the situation. All returns and exchanges shall be processed and shipped (if applicable), within three (3) weeks of receipt. Please email info@tulefogcandles.com to initiate the return or exchange process.

 

Please note, all returns or exchanges must be included in original packaging and accompanied by a copy of the order invoice or receipt. Return shipping cost will be paid by us only if the return is a result of our error. Please use a trackable method for return shipping, and for we are not responsible for any returned items that do not make it back to our warehouse. We cannot approve any returns/exchanges received over fourteen (14) days from purchase, no exceptions. We will not accept any packages sent without authorization, any shipments received that have not been authorized will be refused/shipped back.

 

Once your return or exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Additional questions?

Please visit our Contact page and send us a message!